IT 2000
IT Helpdesk Administrator
This program is a great entry career into the IT field, building and managing networks for businesses and organizations.
Program Overview
Certifications earned
IT Helpdesk Administrators have the flexibility to work with a variety of industries and businesses. All organizations, from headquarters to field offices, require some form of PC Technician to help set up desktop and mobile equipment, manage their computer networks and troubleshooting issues. You may also be responsible for an organization’s telecommunications.
- Understand the basics of operating systems (OS), network technologies and design principles
- Install, configure, upgrade and maintain PC workstations and SOHO networks
- Manage and troubleshoot a basic network infrastructure, using common ports and networking protocols
- Install and manage wired and wireless networks, adhering to standards and using modern testing tools
- Identify and troubleshoot performance and connectivity issues related to PC’s and networks
- Demonstrate an understanding of the soft skill expectations of an IT Helpdesk Administrator
What You’ll Learn – IT 2000 IT Helpdesk Administrator
A Helpdesk certification provides a strong base for a long career in IT. This program is comprised of three courses – IT Professional Skills, and Ethics in the Age of AI, A+ and Network+ – to prepare you to start a career as an IT Helpdesk Administrator. Through these three courses, you will gain the skills and knowledge necessary to perform the following tasks on personal computer hardware and operating systems: installation, PC building, system upgrades, repair, system configuration, troubleshooting, problem diagnosis and preventative maintenance.
The IT Professional Skills, and Ethics in the Age of AI prepares IT enthusiasts with essential soft skills, focusing on effective communication, problem-solving, time management and adaptability in the context of AI and modern technology.
The A+ Certification shows technical ability and signifies the competence to support a wide variety of hardware and software. Network+ certification validates that you have the knowledge needed to use and maintain a wide range of networking technologies and have proficiency in networking administration and support.
This Helpdesk Admin program provides you with the knowledge to sit for three international certification exams. Two exams make up the A+ Certification, and one exam leads to the CompTIA Network + Certification. The registration and cost for both A+ certification exams and the Network+ exam are covered by MedCerts.
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Find your next careerSome MedCerts programs are restricted in certain states or regions. Please review our State Restriction page to view what restrictions there may be in your state/region or residence of employment and ensure you are eligible for enrollment.
These restrictions may not apply to students taking programs through an employer, academic or government-sponsored model – including MyCAA and Army, Air Force or Coast Guard. Credentialing Assistance. To determine eligibility, please confirm with your sponsor or review our military spouse MyCAA-approved or Military Credentialing Assistance-approved programs
Program Details
- High School Diploma or GED
- Web browser with internet connection
- Course registration & payment
- Expert-led video based training
- Competency assessments
- National Certification exam fee
*The cost of all materials needed for this program are covered by MedCerts. They are not included in the tuition costs and are provided at no additional cost to students. However, students have access to these materials for a limited time frame aligned with their program. Access to these materials outside of this period is not guaranteed, and students may be responsible for costs associated with any extended access.
- Dedicated Student Success Advisors
- Tailored support based on performance & behavior
- Exam preparation process
- 1 yr. post-program access to Career Center & Career Coaches
Career Outlook
IT Helpdesk Administrator
Job Opportunities
openings in the US
potential
Tuition Cost
IT Helpdesk Administrator Online Training
Monthly, weekly and bi-weekly payment plan options are available. These payment plans include a 3.5% fee per transaction. Students who choose to pay in full will not be charged the transaction fee.
Active Duty Military Grants
MedCerts accepts education benefits from the Department of Defense for Active Duty Army, Coast Guard and Air Force.
Military Spouse Grants
Spouses of Active Duty Service Members in certain ranks may be eligible for assistance up to $2,000 per fiscal year.
Workforce Grants
MedCerts partners with American Job Centers in 30+ states and accepts Workforce Innovation and Opportunity Act (WIOA) and other workforce grant funding.
FAQs
Disclaimers
- While MedCerts training and related target certifications may be accepted and/or approved by your state of residency, employers reserve the right to dictate prerequisite education, experience, or certification/licensure requirements for their positions. We strongly advise students to research target job posts from area employers and relevant state requirements, barriers, or restrictions prior to enrollment to ensure eligibility upon graduation.
